Summary
Nanobridge is a prepaid service. You buy a pack of credits, and credits are consumed as you use the API. We refund unused credits on request within 14 days of purchase. Credits you have already consumed are not refundable, because the underlying inference has already been delivered and paid for.
1. Refunds on unused credits
- You may request a refund of your remaining unused credit balance within 14 days of the purchase date.
- Refunds are issued to the original payment method, in the original currency and amount paid for the unused portion. Where a pack included a volume discount, unused credits are refunded at the discounted effective rate actually paid.
- Where a purchase included promotional or bonus credits, bonus credits are removed first and are never refundable.
2. What is not refundable
- Credits already consumed by API usage (including usage caused by your own applications, scripts, or leaked/compromised API keys).
- Purchases older than 14 days.
- Promotional, trial, or bonus credits.
- Payments made in cryptocurrency. Because crypto payments settle on-chain and cannot be reversed, they are non-refundable. If you need a refundable option, please pay by card.
- Accounts terminated for violation of our Terms of Service.
3. Failed, duplicate, or unauthorized charges
If you were charged twice, charged the wrong amount, or did not receive the credits you paid for, contact us and we will correct it in full. Verified duplicate or erroneous charges are always refunded, regardless of the 14-day window.
4. How to request a refund
Email nanobridge8@gmail.com from the email address on your account, with:
- your account email or account ID;
- the order or payment reference (visible in the console under billing);
- the purchase date and amount;
- a short note explaining the request.
We acknowledge requests within 2 business days. Approved card refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
5. Chargebacks
Please contact us before opening a chargeback with your bank or card issuer — most issues can be resolved faster directly. Chargebacks opened without contacting us may result in suspension of the account while the dispute is reviewed, since the disputed credits are frozen by the processor.
6. If we discontinue the Service
If we permanently discontinue the Service, we will refund the unused portion of any remaining credit balance, whether or not the 14-day window has passed.
7. Your statutory rights
Nothing in this policy limits consumer rights you may have under mandatory local law. Where required, we apply the applicable statutory withdrawal or cancellation rights in addition to the policy above. Statements in this policy do not exclude liability that cannot be excluded by law.
8. Contact
Nanobridge is operated by NanoBridge AI LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
Refund requests and questions: nanobridge8@gmail.com